Before contacting support

  1. Record the AppUnwind and macOS versions.
  2. Note whether scan coverage says Full or Limited.
  3. Copy the candidate reason code, safety decision, or receipt state.
  4. Keep the original quarantine unchanged while troubleshooting.

A location was not inspected

Limited coverage means macOS did not allow one or more requested locations to be read. The coverage view names them. You can review Full Disk Access, scan again, or accept a narrower result. AppUnwind should never present an unreadable location as empty.

A candidate is protected

Another installed app, different signing team, shared runtime, symbolic link, root ownership, system root, or protected product class can block a candidate. This is expected safety behavior. For VPN, endpoint security, driver, system-extension, or tamper-protected software, use the vendor-supported uninstaller.

Restore reports a conflict

A file currently exists at the original path. AppUnwind will not overwrite it automatically. Preserve both versions, compare them outside the original quarantine when appropriate, and choose a separate destination or keep the current file.

Contact

Email contact@trieflow.com. Security reports belong at security@trieflow.com. Canonical support: https://appunwind.trieflow.com/support.